In the app, the hub shows offline or unresponsive status.
1. Please check if the hub power supply is normal. You can press the button on the hub to check if the indicator light is on. If the light is off, please make sure the hub power supply is normal; if the light is on, please go to step 2.
2. Please use the mobile phone to connect to the Wi-Fi which the hub is currently connected to, and check whether the mobile phone can connect to the Internet normally. If it is abnormal, it shows Wi-Fi cannot connect to the Internet, please try again after making sure that Wi-Fi can be used normally; if it is normal, please go to step 3.
3. Please try unplugging the hub and plugging it back in. If the blue light is flashing, wait until the blue light is always on, then check if the hub is offline in Aqara Home app; if the blue light keeps flashing, please re-bind the hub in the app; If the yellow light flashes, please re-bind the hub in the app.
4. If the hub comes online after frequent offline, place it 1-2 meters away from the router without any obstacles (especially metal obstacles) in the middle.
5. Due to performance issues, some routers may cause the device to disconnect frequently when there are too many Wi-Fi devices connected. In this case, try reducing the number of Wi-Fi devices connected to the router or replacing it with a more powerful router.
6. If none of the above steps resolves the hub offline issue, please contact customer service.
